Returns & Exchanges

At FNIRSI Official Store, we stand behind the precision of our measurement tools and electronics. If you are not completely satisfied with your purchase, you can return or exchange your item within 30 days of delivery.

Return Process

• 1.
  Initiate a Request

  Contact our technical support team via email with your order number and a brief explanation of the issue or reason for return.

• 2.
  Receive Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with the dedicated return shipping address.

• 3.
  Pack and Ship

  Securely package the electronic device in its original box with all accessories and cables included, clearly marking the RMA number on the package.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, we will process your refund or dispatch the replacement unit within 5-7 business days.